Refund and Returns Policy

No worries, if you found anything which you don’t like or have any issue with, feel free to contact us. KHeRi offers a smooth refund, return, and replacement policy. You can easily exchange or return your purchased product without any kind of tension. Your money is in safe hands.

Our seven-day return and refund policy are in effect. We are unable to provide you with a full refund or exchange after 7 days have passed after your purchase.

Your item must be new and unused, and it must also be in the same condition that you received it. Further, it should be in its original packing or box.

There are some products that cannot be returned. Flowers, food, newspapers, papers, magazines, and many other volatile and perishable items are not refunded and returnable. Moreover, we do not accept the returns of goods that contain flammable liquids or gases, are hazardous, or are intimate or hygienic products.

Additional non-returnable items:

  • Downloadable software products
  • Gift cards
  • Some health and personal care items

For the sake of processing and managing your return, A receipt or other proof of purchase is needed.

There are some circumstances in which only partial refunds are given.

Refunds

After your return arrives, we’ll send you an email to let you know that we’ve received and reviewed it. Additionally, we’ll let you know if your refund request has been approved or denied.

If you’re accepted, we’ll process your refund and issue a credit to your credit card or other original sources of payment within a predetermined number of days.

Late or missing refunds

Check your bank account one more first if you haven’t received a return yet.

Then go to your bank or your credit card company, they may also take time to process the refunds.

Please email us at [email protected] or give us a call at 0092 303 3853308 if you’ve done all of this and you still have not gotten your refund.

Sale items

Only regular-priced items are eligible for refund and return. Sale items cannot be returned or refunded.

Exchanges

The replacement is possible for those items which are received as defective or damaged. In the case of footwear, the item is replaced because of the size issue. If you need to exchange it for the same item, send us an email at [email protected] and send your item to KHeRi Footwear, Alamdar Road Quetta.

Shipping returns

To return your product, you should post the product to KHeRi Footwear Alamdar Road Quetta.

You have to pay the courier charges or shipping cost for returning any product. If the received product has any kind of issue and the fault is on our side, the shipping cost will be refunded and the replaced product will be sent without any kind of charges.

It takes almost 3 working days after the dispatch the exchange product may reach you depending upon the location you are living. In case of any kind of extraordinary situation, it may take 3 to 5 days.

Need help?

Contact us for any kind of inquiry related to refund and exchange. Thanks

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